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Monthly Archives: January 2009

Phoenix Real Estate Toolbar


phoenix-real-estate-toolbar

As a real estate agent in the greater Phoenix area, you’ve got a few websites you need to remember. I’m pretty sure it’s impossible to commit them all to memory, so hopefully you utilize your Favorites tab or (if you’re anything like me) have a cheat sheet taped to your monitor. If the cheat sheet method sounds more like you, then we have a handy, free, easy to use, tool for you. Introducing the greater Phoenix real estate toolbar!

phoenix-real-estate-toolbar

Installing this toolbar on your computer gives you drop-down boxes at the top of your browser with links to all the important Phoenix area real estate websites you need. The “Real Estate Tools” drop-down menu has the most popular links giving you easy access to all the major login portals for your real estate business from the Flexmls login to the license renewal login at the Department of Real Estate’s website. We’ve also taken the liberty of including free online marketing websites, all of the local REALTOR® associations, and even some John Hall & Associates links. (If you are not a John Hall & Associates agent, you can simply remove the John Hall menu from Toolbar Options.)

I wish I could say this was an original idea, but it’s not. I was getting inquiries from a couple agents about a different toolbar that was directed to Phoenix real estate agents. The major problem I had with this other toolbar is I couldn’t find a source of who made it or where it was from. One of my red flags of internet browsing is to be very cautious of downloading anything from an unknown source – and rarely do I download anything from a non-stated source. However, since it’s a good idea, I used Conduit to build this one.

I really enjoy learning how to use new tools – especially ones that are easy to use. Yes, it’s free to build a toolbar. Yes, Conduit has a really simple admin panel. Yes, I think you can build custom toolbars for your clients. You may want to include a custom google calendar with the important dates associated with their closing or maybe a link to their flexmls portal.

Install the Phoenix real estate toolbar to see if you like it. Check out Conduit if you decide this is a tool that can separate you from the pack!

for Experienced REALTORS®
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Listen to Russell Shaw, JoAnn Callaway and Alex Jovicich

Special Thanks to Russell Shaw, JoAnn Callaway and Alex Jovicich for their participation and input in John Hall & Associates’ 2009 kick off event.

This panel discussion covers business decisions made in 2008 to adjust to the market shift.  It’s 60 minutes of ideas, techniques and applicaitons to help you succeed in 2009.

Click here to download the audio.

for Experienced REALTORS®
for New REALTORS®

Twitter, Tweet-up, Tweeting – WTH?


twittercom Maybe you’ve heard some of these terms and have wondered what the heck?  You may think they sound more ridiculous than the first time you heard the word google.  But don’t let the funny names fool you, the website Twitter is HUGE and is getting HUGE-R.  Barack Obama uses twitter to communicate with 165,000 people instantly.  The Scottsdale Police Department uses twitter to broadcast road closings and other public notices.  All of Arizona’s news stations share links to stories and monitor twitter to find late breaking news, pictures and eyewitnesses.  The focus of this post is to help the beginners understand what twitter is, why it’s growing and the best ways to participate – according to the experts.

for Experienced REALTORS®
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Selling and Marketing Strategies: The Newly Improved GRI 101


Twenty-Seven sales associates from John Hall & Associates gathered at the Phoenix Association of REALTORS® on January 8th and 9th to view the new, improved GRI 101. In addition to a few first time GRI designees, many needed this class toward their designation and several were already GRI graduates and were there because of the outstanding information provided.

So, what made this class new and improved? First and foremost, this class now centers on generational selling strategies delineating and defining “Baby Boomers”, Generation “X” and Generation “Y”. We took full advantage of the extraordinary research done by the National Association of REALTORS®. Since the average age of a REALTOR® is 56 and the average of a buyer is 32, some “disconnect” can be expected between generations. If we understand the mindset of all generations, prospecting, marketing and closing become easier. We learned how important personal referrals are to “Gen X & Y” as well as their housing desires and expectations about technology. With that information in mind our sales associates were invited to determine how their business and marketing strategies needed to change to attract and adequately service these new clients.

The class moved rapidly into answering prospect and client objections and strategies to uncover buyer and seller motivation, two elements key to our sales associates success. Marketing Consultations (formerly Listing Presentations) took on a new spin when we explored seller’s resistance to the standard presentation format. Rather than presenting services and marketing, we suggested a Pre-Listing Package followed by a “skill approach” to listing. This class outlined four (4) skills that agents seldom explain to prospects and clients; merchandizing, network marketing, information analysis, and negotiation.

We are operating our real estate business in a new market reality that needs to be discussed and explored. Once upon a time, buyers found houses through us, now buyers find us through houses. It is time to change how we do business as well as how we set expectations for our clients and prospects. This new, improved GRI 101 does just that.

Our thanks to our generous and supportive sponsors. Empire West Title Company – Lee Lynch 480-383-8726, Old Republic Home Protection – Julie Smith 800-282-7131 X 1164, and 2-10 Home Buyers Resale Warranty Corporation
Fredi Stillman 602-692-5587.

DF

(Diane Flannigan and Marge Lindsay will be teaching this class again March 26-27 at WEMARSeptember 23rd-24th at PAROctober 29th-30th at WEMAR.  For enrollment information and other schedules please visit AAR’s GRI website.)

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Do You Dress For The National Weather?: The Rest of the Story Series


a collection of weather iconsI just read a news item on azcentral.com entitled “Pending home sales plunge to record low”. If you only read the headlines, like most people, it leads you to believe that all housing markets are in tragically poor condition. Better stay in that rental as long as possible, all markets are going under! But think about this for a moment, what if you switched on the local news and it gave you only the “national weather”? The forecaster says, “Our weather here today will be 47 degrees with rain which is based on the median weather reports for 20 metro indices over the last 6 months.” Did that give you any indication of what the weather is like right NOW or how you need to dress for the day? Of course not, nor does a “national housing” report give you any viable information about the greater Phoenix real estate market.

The report goes on to concentrate on “plunging sales” in November. Of course there were fewer reported closings in November, there were only 16 1/2 business days in one of the shortest working months of the year. The figures don’t explain the “why” of the market or the fact that real estate sales are highly localized. Arizona Regional Multiple Listing Service (ARMLS) which services the greater Phoenix area indicates that home sales for December 2008 were UP 60% over home sales in December of 2007 a nice peak for sales that have showed a year over year monthly increase since June of 2008.

One of the biggest problems that agents and consumers face is the “bald” numbers tossed out by various news sources. Frequently, the numbers are inadequate, incomplete and irrelevant. Numbers alone don’t tell the “Rest of the Story”. Like it or not consumers need a local real estate expert to help them with the information analysis necessary to take advantage of the extraordinary opportunities in this LOCAL market.

DF

(More on the Rest of the Story Series)

for Experienced REALTORS®
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December Housing Numbers – Greater Phoenix Real Estate Market

Here’s the newsletter from Tom Ruff that Jim is talking about in the intro above…

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John Hall and Associates Kickin’ Kick-off


Need a shot of inspiration along with some solid market stats and advice? 175 sales associates got exactly that at the January 6th John Hall & Associates 2009 Kick off meeting! I sure hope that YOU didn’t miss it, it was worth every minute.

Jim Sexton, designated broker/owner of John Hall & Associates started the meeting with significant real estate influences in 2008: flexMLS, January’s BIG game, title company mergers, short sales and REO properties. All had their effect on real estate in The Valley of the Sun in 2008, some positive, some negative depending on your perspective. Those trends were followed by an overview of our real estate market culled from the records of ARMLS as well as Sexton’s experience.  Among his observations:

♦  December 2008 saw a 60% increase in closed real estate transactions over December 2007.

♦  Although we had declining sales for 32 year over year months in a row beginning October, 2005, sales have had a month after month increase since June of 2008.

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♦  REO’s are approximately 59% of the current pending sales.

♦  52% of December 2008 sales were bank owned properties.

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These, as well as other market information statistics, can be accessed and imported into listing and buyer presentations from the John Hall & Associates intranet.

Sexton gave the audience significant advice by recommending a book on this new and different market and agent’s adapting to that market – Shift by Gary Keller.  Keller recommends strategies for agents to “shift” into the new market reality in twelve ways: #1 Mind Set & Action #2 Expense Management #3 Leverage #4 Lead Generation #5 Lead Conversion #6 Internet Lead Conversion #7 Seller Pricing Strategies #8 Seller Staging Strategies #9 Overcoming Buyer Reluctance #10 Creative Financing #11 Short Sales, Foreclosures and REO’s #12 Issues and Solutions.

We also heard from Rick Mack of the local law firm Mack, Drucker & Watson whose information about trustee sales, REO property, deficiency judgments and debt forgiveness was solid gold advice to sales associates.

Based on the fact that almost half of sales are “distressed” properties in some way, Mack discussed the mechanics of trustee sales, as well as the perimeters that shelter some homeowners from deficiency judgments. He also clarified the December 2007 Debt Relief Act and what types of properties and homeowners would benefit. The questions where broad and varied and Mack encouraged sales associates to seek legal advice when their clients had specific concerns. His law firm has had so many questions from consumers that they have set-up a program where homeowners can get straight talk about their situation for a one-time fee of $175.00. Obviously if they need to see an attorney there will be additional expense. It is well worth it to refer your clients to experts rather than chance practicing law without a license or giving faulty advice.

The stars of the three-hour show were the Top Producing agents on the panel discussion. We were impressed with the variety of styles and business models represented by the three panelists: Russell Shaw, Joann Callaway and Alex Jovicich. It would be impossible to discuss all the great ideas that our panelist gave, so please forgive our abbreviating their remarks for the sake of brevity. Some of the high points include:

♦  The economic “meltdown” shifted their perspective and their business model to do short sales and try to make inroads into REO business. (Shaw & Callaway)
♦  The most important skill that an agent can develop is lead generation and lead conversion. (Shaw, Callaway, Jovicich)
♦  Using social networking to build a web presence. (Jovicich)
♦  Knocked on the doors of 25 builders in the southeast valley asking for special incentives for his buyers. His persistence led to unbelievably good deals for his clients. One couple in particular got a free car plus a $20,000 incentive from the builder. (Jovicich)
♦  The fastest moving market today is homes under $200,000 (Shaw)
♦  In 2008 they received nearly 59,000 calls into their office, they now examine each call carefully and don’t automatically reject anything. Nowadays getting a contact is an event. (Callaway)
♦  When someone asks me, “What was your best year in business?” I tell them that is a stupid question, your best year is always now. (Shaw)
♦  Getting “in” with banks for REO property is difficult at best, it is easier to find short sale sellers that need help. (Shaw)
♦  The key to short sales is persistence and constantly calling the lender. You also need some training in how to work them. Try www.noequitynoproblem.org. (Shaw)

This panel was an excellent mix; we had two strong listing agents – Callaway and Shaw and one strong buyer’s agent – Jovicich. Additionally Those Callaways are predominantly geographic farming and Shaw is mainly personal promotion while Jovicich works social networks and web presence. It was interesting to gather perspectives from agents with different tenures in the real estate business, Russell Shaw has been with John Hall & Associates since 1978, Those Callaways started their career with us in 1996 and Jovicich is relatively new to real estate since 2007. Sexton did a great job at pulling information from the panelists and opening up questions from the audience. We think panels like this drive home the point that there is no “one right way” to do this job, try everything with an open mind and see what works best for you.

What a great way to kick off 2009 – our generous sponsors (The Talon GroupBryan Jones and Nicollette Baker, Counsel Mortgage – John Rapasky and 2-10 Home Protection – Fredi Stillman and Linda Leivo) helped feed us breakfast while the program gave us food for thought. This is going to be the kind of year you envision, Envision a Great 2009!

DF

(more pictures from event)

for Experienced REALTORS®
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Valley Cities Step Up Rental Sales Tax Enforcement


I was out of town for the end of the year and didn’t write about the Republic’s 12/31 article regarding rental sales tax enforcement.

I think the number of landlords who either don’t know about or don’t pay the rental tax will surprise the cities. Here’s the article for your review and you should forward this to friends and neighbors who own rental properties to make sure they are aware of and in compliance with the ordinances. It will be interesting to see how far back the cities decide to go if they find violations. This rental tax and registration issue goes back to the 90′s. That could get expensive.

for Experienced REALTORS®
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